Abuse handling is a labor intensive and boring process, so we started thinking about a way to automate this process so abuse reports could be sent to the corresponding customers automatically in order to reduce the load on our support desk. Unfortunately we quickly found out that good quality open-source solutions are non-existent and commercial offerings are simply too expensive.

Since we are unable to invest the amount of hours required to develop such a system on our own we thought the best way forward is to combine our efforts with others. At around the same time we first heard about this project and realised it was just what we needed. So we started to contribute code to accelerate its development and add the features and feeds we thought were missing. The result is what we’ve called AbuseIO and we are committed to improving AbuseIO even further in the future.