What is 'Spam'?

A spam report indicates that one or more emails sent from your server have been flagged by an automated system or by an end recipient as spam or unsolicited email.

Why would this be bad?

Sending spam or unsolicited email is illegal and not allowed by our terms of service.

Recommended action

If you are indeed sending bulk email, please ensure you follow these bulk email rules to prevent your email from being flagged as spam:

If you are not sending bulk email, then check your website and DNS for signs of comprimise.

Tips to resolve this matter

If the server should not be sending much or any email, this spam report could indicate that your server has been compromised.

The best way to solve the problem is to stop your mailserver(MTA) and investigate the mail queues for SPAM messages. When you found an example you can open it to identify its source. By stopping the MTA you will prevent SPAM from being sent out. After solving the problem you must clean your mail queue from all these SPAM messages before starting your MTA again.

Getting more information

If you are unable to or unsure how to resolve this issue, please contact our abuse department for support.